Delivery policy

Tesoro Atelier processes orders in the sequence they are received. Please refer to the banner on our website for specific shipping periods each month.

We’re embracing a return to slow shopping, encouraging mindful choices about what you buy and why you buy it. This philosophy is also reflected in our shipping policy, which means that shipments may take a bit longer, just like in the old days, rather than keeping pace with today’s hectic life.

Please note that I am away during the first two weeks of each month due to work commitments. As a result, shipping and order processing may be delayed during this time.

Shipping costs will be clearly displayed before you complete your order. Shipping costs and delivery times depend on the chosen shipping method and delivery address. We will send your order to the address you provided when placing the order.

Packages under 10 kg are delivered to the nearest pickup point. Provide your mobile number for SMS updates or wait for mail notification.

Items in stock are typically ready for dispatch within 2-3 working days, with delivery taking 3-5 working days. If there are supplier delays, delivery may take longer, and we will notify you once your order is processed.